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At Presentshopshop, we want you to be completely satisfied with your purchase of stationery and art supplies. If you are not satisfied with your order, you may return it within 30 days of delivery for a refund or exchange.
To be eligible for a return, your item must be:
The following items cannot be returned:
To initiate a return:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.
Refunds will not include original shipping costs unless the return is due to our error or a defective product.
If you need to exchange an item for a different size, color, or product, please contact us within 30 days of delivery. Exchanges are subject to product availability.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
You may also return items purchased online at our physical store location:
Presentshopshop
3600 S El Camino Real
San Mateo, CA 94403
Please bring your receipt and the item in its original packaging.
If you haven't received your refund yet, please check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact us.
If you have questions about our return policy, please contact us at:
Presentshopshop
3600 S El Camino Real
San Mateo, CA 94403
Phone: +16503501990
Email: info@presentshopshop.cv